Legal

Refund Policy

Last updated: May 2026 | ReadingRoomz / courses.readingroomz.com

Thank you for purchasing from www.readingroomz.com and/or courses.readingroomz.com. Please read this Refund Policy carefully before making any purchase on our Platform.

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Digital Products — No Refund Policy

All products sold on our Platform are non-tangible, irrevocable digital goods — including test series, course access, notes, and PDF materials. Once an order is confirmed and access to the product is granted, we do not issue refunds.

This policy is in place because digital products are delivered instantly and cannot be "returned" in the traditional sense.

When Can You Contact Us for Support?

While we do not offer refunds, we are committed to ensuring you receive what you paid for. Please reach out to us if you experience any of the following:

You did not receive access to the course or test series after a successful payment
The course content is not loading or is inaccessible through your account
You were charged multiple times for the same order
You used an access code and the course was not added to your account
Any other technical issue preventing access to a purchased product

In all such cases, our support team will investigate and resolve the issue promptly.

What We Do Not Cover

Change of mind after purchase
Dissatisfaction with the course content after accessing it
Failure to use the product within the validity period
Purchases made by mistake (wrong course, wrong plan)
Internet or device-related issues on the user's end

We strongly recommend reviewing the course details, sample content, and syllabus coverage before making a purchase.

Exceptional Circumstances

In rare cases — such as a duplicate charge or a payment processed after a technical failure — we will review the situation on a case-by-case basis. Any decision to offer a credit, partial refund, or alternative resolution will be at the sole discretion of ReadingRoomz.

How to Raise a Concern

To raise any payment or access-related concern, please email us with the following details:

Your registered email address
Order ID or payment reference number
Name of the course or test series purchased
A brief description of the issue
Screenshot of the payment confirmation (if available)

We aim to respond to all support queries within 2–3 business days.

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ReadingRoomz reserves the right to update or modify this Refund Policy at any time without prior notice. Continued use of the Platform after any such changes constitutes your acceptance of the new policy.

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