Privacy Policy

This Privacy Policy (the "Policy") outlines how www.readingroomz.com and courses.readingroomz.com (the "Platform") collects, uses, maintains, and discloses information from its users. The Platform includes the website, any content, public forums, and services offered through the website, and any mobile applications.

This Policy details our practices regarding user information, your privacy rights, and the choices you have regarding your information. This Policy applies to all users of the Platform, collectively referred to as "Learners," "You," or "Your".

By accessing and using the Platform, providing Your Personal Information, or by otherwise signalling Your agreement when the option is presented to You, You consent to the collection, use, and disclosure of information described in this Policy and Terms of Use. If You do not agree with any provisions of this Policy and/or the Terms of Use, You should not access or use the Platform and are required to leave immediately.

1. Personal Information

   "Personal Information" shall mean the information which identifies a Learner i.e., first and last name, identification number, email address, age, gender, location, photograph and/or phone number provided at the time of registration or any time thereafter on the Platform.

   "Sensitive Personal Information" shall include (i) passwords and financial data, (ii) health data, (iii) official identifiers (such as biometric data, Aadhaar number, social security number, driver's license, passport, etc.), (iv) information about sexual life, sexual identifier, race, ethnicity, political or religious belief or affiliation, (v) account details and passwords, or (vi) other data categorised as 'sensitive personal data' under applicable Data Protection Laws including IT Rules 2011, GDPR and CCPA.

2. Information We Collect

   We may collect both personal and non-personal identifiable information from You in a variety of ways, including when You visit our Platform, register on the Platform, and in connection with other activities and services. Please note:

   • We do not ask You for Personal Information unless we truly need it.
   • We do not share Your Personal Information with anyone except to comply with applicable laws, develop our products and services, or protect our rights.
   • We do not store Personal Information on our servers unless required for the on-going operation of our Platform.
   1. Personal Identifiable Information: We may collect your name and email address to enable Your access to the Platform and services offered therein. You can always refuse to provide such information; however, it may prevent You from accessing certain services on the Platform.
   2. Non-Personal Identifiable Information: When You interact with our Platform, we may collect non-personal information such as browser name, language preference, referring site, date and time of each request, operating system and internet service provider details.
   3. Cookies: To enhance User experience, our Platform may use cookies. You may choose to refuse cookies in your browser settings; however, some parts of the Platform may not function properly as a result.

3. How We Use and Share the Information Collected

   We may collect and use Your Personal Information for the following purposes:

   1. To provide access to our Platform and services: We use Your information to allow You to access the Platform and services offered therein, including to provide customer service, fulfil purchases, verify User information, and resolve any platform issues.
   2. To improve our Platform and maintain safety: We use Your information to improve and customise the Platform and to prevent, detect, investigate, and take measures against criminal activity, fraud, misuse of our Platform or network, and other threats.
   3. To communicate with You or market our services: We may use the email address submitted by You to communicate about Your orders, offers, new products, or services. If at any time You would like to unsubscribe from receiving future emails, please write to us at the contact information provided below.
      
      We do not use Personal Information for making automated decisions. We do not sell, trade, or otherwise exploit Your personal-identifiable information to others.

4. Your Choices

   1. Limit the information You provide: You always have an option to choose the information You provide to us, including the option to update or delete Your information. However, lack of certain information may restrict Your access to the Platform.
   2. Limit the communications You receive from us: You will have the option to choose what kind of communication You receive from us. However, certain communications required for legal or security purposes may not be limited.
   3. Reject Cookies: You may reject or remove cookies from Your web browser at any time. However, please note that some services on the Platform may not function when cookies are rejected or disabled.

5. Your Rights

   All Learners have the following rights. To exercise these rights, use the options within the Platform upon login, or write to us at the address noted in the 'Grievances' section below.

   1. Right to Confirmation and Access: You have the right to get confirmation and access to your Personal Information that is with us.
   2. Right to Correction: You have the right to ask us to rectify your Personal Information that you think is inaccurate, incomplete or out-of-date.
   3. Right to be Forgotten: You have the right to restrict or prevent the continuing disclosure of your Personal Information under certain circumstances.
   4. Right to Erasure: You have the right to request erasure of your Personal Information from our Platform. Please note that such erasure may result in permanent deletion of your account and the same will not be retrievable.

6. Protection of Your Information

   We take all measures reasonably necessary to protect against unauthorised access, use, alteration or destruction of Personal Information on the Platform. Our disclosure of any such information is limited to:

   1. Our employees, contractors and affiliated organisations that need to know the information in order to process it on our behalf or provide services on our Platform, and that have agreed not to disclose it to others.
   2. A response to a court order or other governmental request, where we believe in good faith that such disclosure is necessary to comply with applicable laws, protect rights and property, or prevent criminal activity. To the extent permitted by law, we will attempt to give You prior notice before disclosing Your information in response to such a request.

7. Third Party Websites

   You may find links to the websites and services of our partners, suppliers, advertisers, sponsors, and other third parties. The content or links that appear on these sites are not controlled by us and we are not responsible for the practices employed by such websites. Browsing and interaction on any other website is subject to that website's own terms and privacy policies.

8. Cross-Border Data Transfer

   Your information including any Personal Information is stored, processed, and transferred in and to Amazon Web Service (AWS) servers and databases located in India. We may also store, process, and transfer information in and to servers in other countries depending on the location of our affiliates and service providers.

   If you use our Platform from outside India, including in the USA, EU, EEA, and UK, your information may be transferred to, stored, and processed in India. By accessing our Platform or otherwise giving us information, you consent to the transfer of information to India and other countries outside your country of residence.

9. Duration for Which Your Information is Stored

   We will retain Your information for as long as it is required for the purposes stated herein, including for the purpose of complying with legal obligations or business compliances.

   Please note that we may not be able to delete all communications or documents publicly made available by you on the Platform; however, we shall anonymise your Personal Information such that you can no longer be identified as an individual. We will never disclose aggregated or de-identified information in a manner that could identify you as an individual.

10. Source of Information

    We ensure all our content is verified and trustworthy by collecting data and updates from:

    • Official State Public Service Commission (PSC) websites
    • Union Public Service Commission (UPSC)
    • Standard Newspapers & Magazines
    • Government Reports & Ministry Data
    • Official PIB Press Releases
    • Our in-house research
    • Compiled notes from subject experts

11. Disclaimer

    This platform is NOT an official government app and is NOT affiliated with the Andhra Pradesh Public Service Commission (APPSC). We collect information from the official APPSC website (https://psc.ap.gov.in) and other verified sources to help aspirants stay updated. While we strive for accuracy, users are advised to cross-check information with official notifications before making any decisions.

12. Modification to Privacy Policy

    We may modify, revise or change our Policy from time to time. When we do, we will revise the 'updated date' at the beginning of this page. We encourage You to check our Platform frequently to see the recent changes. Unless stated otherwise, our current Policy applies to all information that we have about You.

13. Grievances

    If you have any questions about this Policy, wish to exercise your rights, or have concerns about privacy, please write to us with a thorough description via email to contact@readingroomz.com.

1. Terms Applicable if You Are an Indian Resident

   If you are located in India, you may have the following rights under the Personal Data Protection Bill (PDPB) when it becomes legislation. All requests can be made using the options provided within the Platform or by writing to us as stated in the "Grievances" section above.

   1. Right to Confirmation and Access: You have the right to get confirmation and access to your Personal Information that is with us.
   2. Right to Correction: You have the right to ask us to rectify your Personal Information that you think is inaccurate, incomplete or out-of-date.
   3. Right to Data Portability: You have the right to ask that we transfer the Personal Information you gave us to another organisation, or to you, under certain circumstances.
   4. Right to be Forgotten: You have the right to restrict or prevent the continuing disclosure of your Personal Information under certain circumstances.
   5. Right to Erasure: You have the right to request erasure of your Personal Information from our Platform. Please note that such erasure may result in permanent deletion of your account which will not be retrievable.

2. Terms Applicable if You Are a Resident of UK, EU or EEA

   If you are located in the United Kingdom (UK), European Union (EU) or European Economic Area (EEA), you have the following rights under the GDPR. All requests should be sent to the address noted in the "Grievances" section above.

   1. Right to access Your Personal Information: You have the right to receive confirmation as to whether Personal Information concerning you is being processed and, where applicable, seek access to it.
   2. Right to Rectification: You have the right to request correction of inaccurate or incomplete Personal Information.
   3. Right to Erasure: In some cases, you have a legal right to request that we erase your Personal Information.
   4. Right to object to Processing: You have the right to object to our processing of your Personal Information under certain conditions.
   5. Right to restrict Processing: You have the right to request that we restrict the processing of your Personal Information under certain conditions.
   6. Right to Data Portability: You have the right to request that we transfer your data to another organisation, or directly to you, under certain conditions.
   7. Right to make a complaint: If you believe we have not processed your Personal Information in accordance with the GDPR, you may contact us or make a complaint to the relevant Supervisory Authority at https://edpb.europa.eu.
   8. Right to not be subject to automated decision-making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects concerning you.

3. Terms Applicable if You Are a California State Resident

   If you are a California state resident, you have the following rights under the CCPA:

   1. The right to access the Personal Information that we hold on you.
   2. The right to know what Personal Information we intend on collecting before the point of collection.
   3. The right to opt in or out of marketing, analytics, and other similar activities.
   4. The right to equal services without discrimination.
   5. The right to request deletion of Personal Information.

1. CCPA Notice at Collection

   For purposes of the CCPA, we collect the following categories of Personal Information:

   1. Identifiers: Name, email address, mobile number, username, unique personal identifier, and IP address.
   2. California Customer Records: Name, email address, username, unique personal identifier, and gender.
   3. Internet or electronic network activity: Cookies, browser data, date and time of visits, IP address, domain server, browser type, access time, and pages visited.
   4. Geolocation data: IP address.
   5. Audio, electronic, or visual information: Profile picture or other audio/visual information uploaded to the Platform.
   6. Inferences: Inferences based upon Personal Information collected (such as likelihood of retention or attrition).

2. CCPA Data Practices During the Last 12 Months

   1. Personal Information collected: Identifiers, California Customer Records, internet activity, geolocation data, commercial information, audio/visual information, and inferences.
   2. Categories of sources: We have collected the Personal Information identified in this Policy from you and our payment processors.
   3. Business purposes for collecting: To operate the Platform, provide our Services, honour our Terms, ensure privacy and security, manage relationships, communicate with you, analyse Platform use, enhance your experience, and track visits.
   4. Personal Information sold: We have not sold any categories of Personal Information during the preceding 12 months.
   5. Personal Information disclosed for a business purpose: Identifiers, California Customer Records, internet activity, geolocation data, commercial information, and audio/visual information — disclosed to corporate affiliates, advisors, service providers, and operating systems/platforms.

3. Consumer Rights and Requests Under the CCPA

   The CCPA gives consumers the right to request that we (1) disclose what Personal Information we collect, use, disclose, and sell, and (2) delete certain Personal Information that we have collected or maintained.

   1. Request to Know: As a California resident, you have the right to request the specific pieces and categories of Personal Information we have collected about you, the sources, the purposes, and the third parties to whom it was disclosed or sold. Our response will cover the 12-month period preceding our receipt of a verifiable request.
   2. Request to Delete: As a California resident, you have a right to request the erasure/deletion of certain Personal Information collected or maintained by us. We will delete your Personal Information from our records and direct any service providers to do the same, unless an exemption applies under law.
   3. Submitting a Request: You may submit a request to know or to delete by emailing the address provided in the 'Grievances' section above. We are required by law to verify your identity before processing your request. We will inform you if we cannot verify your identity. Authorised agents may submit requests on your behalf subject to verification requirements.
   4. CCPA Non-Discrimination: You have the right not to receive discriminatory treatment by us due to your exercise of the rights provided by the CCPA. We do not discriminate against Users for exercising their CCPA rights.